We talk to an average of 30 people a day on the phone as well as a lot of people who come into our shop. One of the most common questions we are asked is.. How long will it take? Although there is no way to give an exact answer on that, we thought you deserved to know the top 3 reasons why it is impossible to guestimate when a computer will be done. When you’re done reading this article you’ll have a great understanding of how long it will take..
Number 1: Guessing is.. exactly that.. a guess. Every one of our customers is important to us. If we give someone a time – we commit to that. By saying, “We’ll probably call you tomorrow”, before even taking a look at the computer; we are putting a constraint on the quality of work we can provide. We will never rush a job just to get it out of the door fast – quality matters!
Number 2: We work on a first come first serve basis. We don’t use the term, to serve, lightly. We are here to serve you and your computer needs. Since we don’t charge anything to diagnose your computer we stay relatively busy. At any given time we may have up to 30 computers on ‘the bench’ either being worked on or diagnosed. We have 3 great technicians that do a fantastic job. Even at a full-load of 30 computers, each computer is given the same amount of care.
Number 3: Technology fails – and it fails all the time. I can’t tell you how many times there have been computers I was working on thinking it was about done when another problem popped up. This happens all the time with computers. We can go deep and fix a problem – only to have three more problems occur. This is the primary reason we can’t guess on a time when we will have a computer finished. Will it be working awesome when we are done? Absolutely!
Of all the reasons I listed; from guessing to wait time to technology failing – the most important reason we don’t guess on a time is because at the end of the day our word is all we have. If we guess on a time and then miss that time – we lied to you – and that’s not how we do business. We do business the “old fashioned” way by looking you in the eye & telling you the truth. It’s our job to earn your trust and business. I hope answers your question! If you’re looking for satellite internet, you might try reading our review on Exede internet service.