Exede reviews: Before doing ANYTHING, I encourage you to watch the video below on how Exede satellite internet works.
If you are looking at getting signed up for Exede satellite internet, you need to do your homework first.. Before writing this article, I did a Google search for “Exede internet review” to see what others were saying. Like you probably have, I read tons of reviews about this product – both good reviews and not so good reviews. The bad reviews I read were unfortunate because many of the issues came from people who ordered it not fully understanding the product before signing up. My goal is to educate you on the good and bad about Exede satellite internet service – just as I would want if I were in the market to buy.
Before getting into my Exede satellite review; let’s take a look at one of the worst “reviews” that I found online – one that goes as far as making fun of the company. Out of respect for the people who wrote the review, I have omitted the customer name.
Review from online: “Ha! I just clicked to see if it was vailable in my area. The message I got was “due to the large volume of requests for this service, we have suspended all new service installations at this time. ???????”
This is actually a really REALLY good thing! Think about it for a moment from a technical point-of-view. Exede wants their customers to get the speed that they are paying for – and more importantly customers deserve to get the speeds they are paying for. Exede spent an estimated 400 million dollars on the new satellite they launched in 2011. That specific satellite can only hold a specific amount of customers at any given time. If they oversell that satellite, EVERYONE on it gets slower than advertised speeds – that would be very bad! I believe it speaks a lot as far as Exede’s values by not overselling their product. I believe they are planning on launching a new satellite to support more customers once this one fills up.
The TOP 4 questions you need answered before signing up
It’s good knowing that Exede won’t oversell their product just to make more money – and that they have the customer in mind; but there are a few other questions you should probably have answers on before ordering Exede internet service. I’m going to do my best to answer the top questions people ask us before signing up:
- Will my internet go out when it rains or snows?
- Does the dish have to be mounted on my roof?
- Are there any hidden fees that I should know about
- Does Exede satellite internet actually work?
One of your primary concerns about signing up for Exede satellite internet will probably be, “Will my internet go out because of weather?“. You know you can trust our word, and the answer is.. sometimes. Thinking back over the 20+ customers we have signed up for Exede over the past two years, nearly all of them had good experiences in bad weather.
There will always be an exception; but the problem isn’t normally because of the weather. The most common cause of service loss is when the dish has been shifted – may that be because of heavy winds or snow sitting on the dish. In these cases, the dish would need to be re-aligned by a certified technician to continue getting good service and speeds.
We understand that you may not want to have a dish mounted on your roof – and that’s understandable. Although the best location for the certified installer to set up the dish is on the roof, you may ask them to install it on a pole in the yard instead. We don’t typically suggest doing so because the dish needs a good line of sight to the sky and having it mounted higher is always better – but you do have that option. Going with that question, there may be additional fees that go along with mounting on a pole instead because of the extra hardware required.
The most important question that should be asked before signing up for any company ( including Exede ) is, “Are there any hidden fees with Exede internet service?“. Let’s face it, none of us like getting “hidden fees” with any service we order. We want to pay the price that was quoted. I’m happy to say that what you are quoted when signing up is what you will pay for the duration of your commitment. The most popular plan we sign people up on is what they refer to as the “CLASSIC 10” plan. It allows for 10Gb of monthly data allowance – unlimited during 12 midnight to 5 AM – and runs $49.99 / month. We are upfront that you rent the equipment for an additional $9.99 per month ( you do have the option to buy the equipment outright if you want ). There will be an installation fee but we are happy to say Exede continually offers discounts on installation – all you need to do is call us at any given time and we will give you the current promotion!
Finally, what you should be asking is.. does Exede work? It does! We have been in the computer and technology business for 15 years and satellite internet in the past was just.. bad. Living in Shelbyville, IN we have many rural customers that live in the country. We had never been satisfied with satellite internet such as Hughesnet and the previous Wildblue service before now. We wouldn’t suggest either to our customers.. that was until we saw Exede/Wildblue’s new satellite internet that launched in 2011. Exede launching that new satellite changed everything! Now when our customers, just like you, ask what rural internet service they should get – we say Exede. It’s a great product and great service!